Refund Policy

1. Eligibility for Refund

You are eligible for a refund if:

• You received a damaged, defective, or wrong item

• The product is unopened and returned within 7 days of delivery

• You contact us within 24 hours of delivery with proof (photos/video)

2. Non-Refundable Items

We do not offer refunds for:

• Used or damaged products caused by customer misuse

• Products returned without original packaging, invoice, or accessories

• Items purchased during flash sales or with discount coupons (unless defective)

3. Refund Process

• Email us at support@techive.in with order ID, issue details, and product photos

• Our team will review the request within 48 hours

• If approved, we will initiate a refund or replacement

• Refunds will be processed to your original payment method within 7–10 business days

4. Cancellations

• Orders can be cancelled before they are shipped

• Once shipped, cancellations are not allowed. You may request a return after delivery (as per policy)

5. Return Shipping

• If the return is due to our error (defective/damaged/wrong item), we will cover return shipping costs

• For other eligible returns, customers may bear return shipping charges